We respect your privacy and assure that the personal information shared with us will be used for business purposes only. Your information will not be given to any outside party, but kept in strict confidence. Your payment and personal information is always safe. We use Secure Sockets Layer (SSL) software for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Information Collected
This Privacy Policy covers only information collected on the website. It does not cover any information collected offline by us, nor does it cover the conduct of any Third-Party Sites.
We collect information from you when you reserve a stay, place an order, subscribe to the newsletter, respond to a survey or fill out a form.
When ordering or registering on the site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
In addition, the guest booking the reservation is required to upload a valid government-issued photo ID card prior to booking confirmation. The name and address on the booking must match the photo ID presented by the guest. These file uploads are stored for up to 30 days, and then deleted from the server.
Any of the information we collect from you may be used in one of the following ways:
- To confirm your booking
- To personalize your experience and respond to individual needs
- To improve customer service
- To process transactions for products, services, or events
- To administer a contest, promotion, survey or other site feature
- To send emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional news, updates, and related product or service information.
When you wish to purchase a product or service, you will be required to provide certain information, which may include your name, address, phone number, email address, a debit card number, credit card number, expiration date, billing address, activation codes, and similar information. Although we will have access to the Billing Information, it will also be collected and processed by our third-party payment vendor pursuant to the terms and conditions of their privacy policies and terms of use. Remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Privacy of Children
The site is not directed to children under the age of 21 and therefore we will not knowingly collect personally identifiable information from children under 21. If you are under 21, please do not give us any Personal Information. By agreeing to this privacy policy, you agree to abide by any such restrictions.
Disclosure to Outside Parties
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Information You Share
Remember that whenever you voluntarily make your personal information or other information available to third parties (e.g. comments on website, message boards, through email, during webinars, classes, coaching calls, or in other chat areas) this information can be collected, heard, and/or used by others besides us. We are not responsible for any unauthorized third-party use of this information
Opt out and GDPR
We provide opportunities to unsubscribe/opt-out from our Services in all newsletters and marketing emails and you may chose to do so at any time.
If you live in the European Union, you may also use the unsubscribe/opt-out features to request that we remove your personal information from our records. We will comply within a reasonable time and, in any case, within the time limits established by applicable law. We may ask you for additional information to verify your identity. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identify.
If you need further assistance with unsubscribing or opting-out of any of the Services, or with redaction of your personal information, please email hello@forestandflowersretreat.com for assistance. Please note that we may not be able to remove your information from the records of any third parties who have received your information in accordance with this Privacy Policy.
At our discretion, we may determine that your lack of engagement in the Services indicates your desire to opt-out of the Services. For example, you may be removed from our email list if you have not opened an email from us for a certain period of time. You may opt-in again at any time.
We will retain your information indefinitely until you opt-out, request removal or redaction, or we choose to remove it
How to Contact Us
If there are any questions regarding this privacy policy, you may contact us at hello@forestandflowersretreat.com with “Privacy Policy” in the subject line.
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